Privacy Policy
Garland Restore respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit garlandrestore.com, submit a contact form, call us, or interact with our advertising.
Information We Collect
Information You Provide
When you contact Garland Restore, we may collect your name, phone number, email address, property or service address, details about the water damage or service requested, and any information, photos, or documents you voluntarily provide.
Call Information and Recordings
When you call a number displayed on our website or in our advertising, we may collect your phone number; call date, time, duration, and status; the webpage or ad that generated the call; information shared during the conversation; and a recording or transcript when call recording is enabled.
Calls may be monitored or recorded for customer service, quality assurance, training, documentation, fraud prevention, and dispute resolution. Where legally required, we’ll provide notice or obtain consent before recording. Let us know at the start of a call if you’d prefer it not be recorded.
Information Collected Automatically
We and our service providers may automatically collect your IP address, browser and device information, approximate location, pages visited, website interactions, referral source, cookie and advertising identifiers, and form or call conversion information.
How We Use Information
We may use information to respond to inquiries, evaluate service requests, schedule inspections or restoration services, communicate about a project, prepare estimates or documentation, maintain business records, improve our website and customer experience, measure calls/forms/advertising performance, prevent spam or fraud, comply with legal obligations, and protect our rights, customers, and operations.
Cookies, Google Analytics & Google Ads
Our website may use cookies, tags, pixels, and similar technologies. We use Google Analytics to understand how visitors find and use our site, and may use Google Ads and conversion tracking to determine whether an ad resulted in a call, form submission, or other inquiry. Google processes information according to its own privacy policies and account settings.
You can restrict cookies through your browser settings, Google’s advertising settings, or any cookie-preference tool on our site. Disabling cookies may affect certain site functions or measurement accuracy.
Call Tracking
We may use different phone numbers to identify which webpages or ads generate calls. Call-tracking information can include the campaign viewed, date/time, duration, outcome, and related session data — used to improve customer service and evaluate website and advertising performance.
How We Share Information
We may share information with service providers supporting website hosting and maintenance, contact forms and email, phone and call tracking, call recording or transcription, Google Analytics and advertising, scheduling and customer management, and data storage/cybersecurity. Information may also be shared with authorized personnel involved in evaluating, scheduling, documenting, or performing requested restoration services.
We may disclose information when required by law, to protect people or property, investigate fraud, enforce agreements, or defend legal rights. We do not sell personal information in exchange for money. Advertising and analytics technologies may be treated as targeted advertising or data sharing under certain privacy laws; where applicable, you may request to opt out.
Data Retention & Security
We retain information only as long as reasonably necessary to respond to inquiries, provide requested services, maintain business and project records, meet legal/insurance/tax/contractual requirements, resolve disputes, and prevent fraud.
We use reasonable administrative, technical, and physical safeguards to protect information. However, no website, phone system, email service, or storage method can be guaranteed completely secure.
Your Privacy Rights
Depending on where you live and applicable law, you may have the right to request access to your personal information, correct inaccurate information, request deletion, obtain a portable copy, opt out of certain targeted advertising or data sharing, and appeal a denied privacy request.
To submit a request, use the contact information below. We may need to verify your identity before completing it.
Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information directly from children under 13. Contact us if you believe a child has submitted personal information so we can review and delete it where required.
Third-Party Links
Our site may link to third-party websites, maps, review platforms, or social networks. Garland Restore does not control the privacy, security, or content practices of independent third parties — review their policies before submitting information.
Updates to This Policy
We may update this Privacy Policy as our website, technology, services, or legal obligations change. The revised version will be posted here with an updated “Last Updated” date.
Contact Garland Restore
For privacy questions or requests, contact:
Garland Restore
Website: garlandrestore.com
Email: support@garlandrestore.com
Phone: (972) 526-5223
Mailing Address: 1802 Pleasant Valley Rd, Ste 400 #6008, Garland, TX 75040